PT Membership & Guest Services Attendant

CENTERS is a management company that specializes in campus recreation. We partner with universities to manage their departments, facilities, finances, and deliver exceptional customer service. Since 1998, CENTERS remains the first and only mission centric organization committed to student development and departmental excellence on behalf of its clients. CENTERS is currently operating university campus recreation centers at ten site locations within the United States.

Mylan Park owns, programs, leases, and manages over 350 acres of mixed-use recreation, social, health, and wellness facilities for the Greater Morgantown community.  Through a public private partnership with WVU, Mylan Park is also home to a variety of both indoor and outdoor Intramural, Club Sports, and NCAA Big 12 Collegiate Athletic programs and the state’s only 50M aquatic facility.  This partnership provides priority use of over 50 acres of field space, and more than 140,000 sq. ft. of state-of-the-art indoor facilities, for programs including WVU Swimming & Diving, indoor soccer, softball, rugby, flag football, WVU Women’s Track & Field, cheer, boxing, outdoor soccer, lacrosse, roller derby, and more.

As a member of the Marketing & Membership team, the Membership & Guest Services Attendant can work effectively in a teamwork environment, provide dynamic and exceptional customer service, works well under pressure, and utilizes proven money-handling skills. The Membership & Guest services Attendant will work closely with the Coordinator of Marketing & Memberships to consistently and professionally communicate the programs, services, events, and membership opportunities of Mylan Park. The successful candidate will have a demonstrated professional demeanor, with strong attention to detail, and outstanding customer service skills.

Core Responsibilities:

• Greet all members and guests who enter the facility
• Ensure the proper identification is being used to access the facility
• Correctly input member’s and guest’s demographic information into our system
• Successfully perform administrative duties
• Sell and upsell membership and program packages as well as cycling promotional deals
• Multi-task and work in a fast-paced environment
• Ensure the most consistent and up-to-date information is supplied in all interactions
• Ensure the workstation is kept clean
• Handle money (cash, credit, checks) correctly and effectively
• Answer, return, and transfer calls in a professional manner
• Assist in the implementation of communications strategies
• Develop and innovate a comprehensive understanding of the Mylan Park’s programs and services
• Receive feedback in a team work environment and contribute to the creative process of projects through brainstorming sessions
• Represent the company in a professional manner consistent with Mylan Park goals and branding
• Assist with other duties as assigned in an effort toward the overall functions of Mylan Park

Minimum Requirements:

Competencies:

• Basic knowledge of computer skills
• Ability and willingness to enforce policies and handle conflict resolution
• Excellent customer service
• Availability to work mornings, evenings, and weekends when needed

Technical Competencies

• Ability to self-motivate with little or no supervision
• Strong attention to detail
• Excellent communication skills (oral and written)
• Ability to manage long and short-term projects

Professional Competencies

• Adaptability, analytical & critical thinking, customer service initiative & motivation, planning & project management, decision making & judgment, customer service, teamwork, diversity awareness, communication, and integrity

Human Relations:
Internal contacts include staff at all levels. External contacts include external customers and vendors. Contact involves troubleshooting, informing, exchanging information, negotiating, making recommendations, and giving information or instructions

Work Environment and Physical Demands:

Work Environment

• Office environment/fitness center environment
• Non-smoking environment
• Moderate to loud noise
• Evening/Weekend work responsibility as required
• Work within a non-smoking environment

Physical Demands 

• Sitting at desk or table for at least 60% of the work day
• Standing or walking for at least 40% of the work day
• Repetitive wrist, hand, or finger movement (while operating computer equipment)
• Bending, stooping
• Eye-hand coordination (keyboard typing)
• Hearing and talking